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How Chatbots Enhance the Customer Service of a Website

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AfriCoin
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You may consider using chatbots to enhance customer service on your website with the help of their instant responses to frequently asked questions, aiding in inquiries about an order, or making product recommendations, thereby enabling your website visitors to move around the site or find information quickly.

Additionally, chatbots can be programmed to collect information about customer feedback or contacts, reservations or appointments, and provide helpful intervention targeted to his interests or previous activity. That is, effective chatbot application can help bring better user experience to your website, reduce response time, and free up your team to deal with more complex or high-priority inquiries.
 
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